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SHIPPING METHODS

Which shipping methods do you offer?

You package will be sent via DHL.

What is the delivery time?

We try to process your order as quickly as possible and dispatch it to DHL within 48 hours at the latest (calculated from the first working day following your order). Once processed, the standard DHL delivery time is usually another 1–2 working days within Germany, 3–6 working days within Europe. Please note that we have no influence on DHL delivery times.

How much is postage and packing?

We offer free shipping – to all other EU countries as well.

RETURNS

How can I return my purchase?

Together with your delivery confirmation, you will receive a return form and a link to generate a return label. Please fill out the return form and enclose it in your return package. If you haven’t received a link and/or a return form, please send a brief email to info@truemotion.run. We will contact you immediately to arrange for the return.

How do I get a return label?

You will receive a return label and a return form together with the delivery confirmation of your order. You can also notify us at info@truemotion.run; we will get in touch immediately to arrange for the return (applicable only for orders from within Germany).

How much does a return cost me?

We offer free returns from within Germany.

Returns from other countries must be paid for by the buyer.

How can I exchange my purchase for a pair in a different size?

Unfortunately, a direct exchange is not possible. Please place another order for a pair in the correct size and return the other pair.

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